Slightbreeze wrote: ↑Wed Nov 11, 2020 5:59 pm
As one of many York fans let down by the stream yesterday,
I contacted your Club Secretary in good faith earlier with a considered view from my professional experience as a Test Professional and Manager of over 30 years.
Let me say straight away that my own club would get exactly the same response had we been the home team and indeed, there were some observations made after similar problems, albeit not as bad, at our first attempt.
I said that whilst his genuine and general apology last night was well received by our supporter base at York, along with those of your commentators (who were very good btw, as was the eventual quality on YT), this isn’t the first bad experience of this nature we have had as York fans (not your clubs fault of course), but nor it would seem, is it the first poor experience for yourselves
While it appears the issues are most likely with with system overload and in many respects that is the providers responsibility for not doing effective volume and performance testing, it is always a clients responsibility to accept any system development and therefore, the client’s (in this case your clubs) responsibility when selling a service to customers, on the basis they have accepted it as fit for purpose.
The testing should be done in advance (not on the day), and should be be a regular test. There should be a baseline number of users (probably based on a ‘normal’ game), and then scaling up done so that it caters for sufficient capacity from a likely bigger audience. There are ways to automatically inject load, in this case users, and any decent provider should know that.
So both the provider and your club are responsible. It also took rather a long time to get this out onto You Tube though I appreciate you were working on best endeavours
Appreciate you were all very upset yourselves and will probably blame the solution provider. In part as I’ve explained that’s correct, but certainly not in whole morally or commercially. It’s a shame that you run the risk of losing money on this.
I’ve yet to have a reply, even an acknowledgement. No sign anywhere of the promised email address to contact to resolve this in the way of refunds.
That all said, wish you well with future attempts and a successful season. On last nights evidence, you’ll be towards the top end of the league and probable play off candidates.